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CycleSic not working: common problems and checks

A diagnostic guide for common CycleSic problems: blank charts, insufficient data, locked indicators, off-screen layouts, alerts and mobile gestures.

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If CycleSic does not load or shows an empty surface, do not change many settings at once. First identify the category: session, permission, data, calculation, viewport or command.

Diagnostic rule — “Blank”, “zero”, “locked” and “error” are not synonyms. The manual and Nicola must preserve that distinction.

60-second check

  1. Read the displayed symbol and timeframe.
  2. Check connection and session state.
  3. Look for a message, lock or loading state.
  4. Return to Dashboard or Price.
  5. Reset the chart view.
  6. Wait before repeating the command.
  7. If it persists, record time, asset, timeframe, action and exact message.

Blank chart or insufficient candles

Possible categories include no data from the current source, unavailable timeframe or history, expired session, temporarily unavailable service, a viewport away from the candles or an overlapping panel. Test a known available asset and timeframe, then document the difference. Reset and zoom out if the chart shows only a few bars.

Indicator missing or locked

Check the legend and object manager, visibility, collapsed panes, sufficient history, calculation state, an access message and the pane's own scale. A service error is not a neutral output. Keep the message and retry later once.

Layout opens at the wrong point

A layout can remember its time window. If those candles are not in current history, CycleSic can fit available bars. Reset the view, check that objects still exist, and save again only after inspection.

The watchlist shows only three markets

ALL lists the full catalogue. The Emiciclo list (purple dot) defaults to Bitcoin, Ethereum and Gold. If you only see that trio, select ALL. The Emiciclo list can be edited or deleted; ALL cannot.

The Trade ON menu leaves the screen

On desktop the $ menu should open to the left of the button, in the right-hand column. If a menu stays to the right or off-screen, close it and reopen it from $. On a phone the column chrome is off: use the compact selector.

Alert or mobile gesture problems

For an alert, check symbol, enabled state, direction, threshold, time, indicator timeframe, delivery channel and history. Separate an undetected event from an undelivered notification.

On mobile, open Settings → Tutorial → Gesture tutorial, turn off the crosshair when instructed and return to selection. Avoid dragging near an alert or anchor when you only intend to scroll.

Report useful evidence

Record date and timezone, device and browser, asset and timeframe, active view, action, exact message and a screenshot without personal information. Never send passwords, tokens, API keys, account data or full CSV files through an unverified channel.

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